Privacy Policy

Aussie Hoops HQ is committed to protecting the privacy of individuals who visit our site or use our services. This privacy policy explains how we collect, use, and share your personal information.

**1. Who We Are**

We are Aussie Hoops HQ, providing sports retail and services including sales of basketball equipment, custom uniform design, coaching and training program referrals, court installation consultation, equipment repair, online store operations, and team bulk order discounts. We are the data controller responsible for processing your personal information.

**2. Information We Collect**

We collect information to provide and improve our services. The types of information we collect depend on how you interact with us.

* **Information you provide directly:** When you make a purchase, request custom uniforms, sign up for an account, contact us, inquire about services like coaching referrals or court consultation, or place a team order, you may provide us with personal details such as your name, shipping and billing address, payment information (like credit card details), email address, phone number, and details related to your custom order specifications (like sizes, designs, team name).

* **Information we collect automatically:** When you visit our site, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits. This information helps us understand how our site is used and improve its functionality.

* **Information from other sources:** We may receive information about you from third parties, such as payment processors or referral partners, to fulfill orders or provide requested services.

**3. How We Use Your Information**

We use the information we collect for various purposes:

* To process and fulfill your orders for retail items or custom uniforms, including processing payments, shipping, and handling returns.

* To provide services you request, such as facilitating coaching or training program referrals, offering court installation consultations, or managing equipment repair requests.

* To communicate with you about your orders, inquiries, account, and our services.

* To provide customer support and respond to your requests.

* To improve and personalize your experience on our site and with our services.

* To develop new products and services.

* For internal business purposes, such as data analysis, research, and auditing.

* To send you marketing communications about our products, services, and promotions, where you have provided your consent to receive them.

* To detect and prevent fraud and other illegal activities.

* To comply with legal obligations and enforce our terms and conditions.

We process your information based on legal grounds, including: performing a contract with you (e.g., fulfilling your order), our legitimate business interests (e.g., improving our services, preventing fraud), your consent (e.g., for marketing communications), and complying with legal obligations.

**4. Sharing Your Information**

We may share your personal information with third parties in limited circumstances:

* **Service Providers:** We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These providers are required to protect your information.

* **Referral Partners:** If you request a referral for coaching or training programs, we may share necessary information with the relevant partners to facilitate the referral, but only with your explicit request or consent.

* **Legal Compliance and Protection:** We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

* **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

**5. Data Security**

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

**6. Data Retention**

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and how it is used.

**7. Your Rights**

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include:

* The right to access the personal information we hold about you.

* The right to request correction of inaccurate personal information we hold about you.

* The right to request erasure of your personal information under certain conditions.

* The right to restrict the processing of your personal information.

* The right to object to the processing of your personal information.

* The right to data portability, allowing you to receive your data in a structured, commonly used format.

* The right to withdraw consent at any time where we process your data based on consent.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.

**8. Cookies and Similar Technologies**

Our site uses cookies and similar tracking technologies to collect information about your browsing behavior, improve your site experience, and analyze site traffic. You can manage your cookie preferences through your browser settings.

**9. International Data Transfers**

As an online service, your personal information may be processed or stored outside of your country of residence. We take steps to ensure that any international transfers of your data are protected by appropriate safeguards, as required by applicable law, such as using standard contractual clauses.

**10. Children's Privacy**

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete it.

**11. Changes to This Policy**

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.

**12. Contact Us**

If you have questions or concerns about this privacy policy or our data practices, you may contact us at:

Aussie Hoops HQ
321 Swanston Street
Level 4
Melbourne, Victoria, 3000
Australia